Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.

Before ordering or installing a replacement power window switch, compare the OEM number, connector shape, button layout, switch position, mounting tabs, and trim color with your original part. Installed, modified, damaged, or used parts may not be eligible for return unless the issue is caused by our error or a product defect.

How To Start A Return

To start a return, email support@switchilly.com with your order number, checkout email, reason for return, and clear photos of the product and packaging.

If your return is accepted, we will provide instructions on how and where to send the package. Items sent back without first requesting a return may not be accepted.

Return address: Room 305, Chuanghui Building, Longgang District, Shenzhen, Guangdong 518000, China

Damaged, Defective, Or Incorrect Items

Please inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us promptly with photos so we can evaluate the issue and help resolve it.

Exchanges

The fastest way to get a different item is to return the original item after approval and place a new order for the replacement item.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Bank and card processing times may vary.

If more than 15 business days have passed after we confirmed an approved refund, contact us at support@switchilly.com.